If your order exceeds $75 ($150 USD for International Orders) your order will automatically be upgraded to FREE USPS Priority Mail. Domestic Priority Mail averages 2-3 business days in the centennial US...add a day or two for some spots in Alaska & Hawaii and US Territories. International Priority can be any where from 3 to 14 Business days depending on which country. Express Mail and FedEx delivery options available at extra cost. Note: Stellar and Spiral Shavers™ are made to order and may take up to a week before they are ready to ship. Email us at HelpDesk@donnerspring.com if you need your order by a specific date.
Yes, very discreet. We ship our products in Priority Mail boxes we get from the United States Post Office. They look identical to millions of other Priority Mail boxes shipped by the post office every day. We use Donner Spring, our parent company, as the return addressee. Absolutely nothing on the package will reveal what is inside. Order with peace of mind.
If all the items in your order are in stock, your order will be sent out within two days, Federal Holidays excepted. Express shipments we try to ship same day. Your order will be shipped either by our staff or by Amazon, depending on where we have in stock inventory. Don't be surprised if your order arrives in an Amazon box, or a split shipment of an Amazon box and a Priority Mail box shipped by our own staff. Note: Stellar and Spiral Shavers™ are made to order and may take up to a week before they are ready to ship. Email us at HelpDesk@donnerspring.com if you need your order by a specific date.
We want to make sure that YOU receive your order. It is our policy that all orders over $100 USD and all FedEx orders regardless of price, are sent "signature required."
PROOF OF DELIVERY POLICY
Buyer and Seller agree as follows; All products shipped by Seller are shipped by USPS, UPS or FedEx. Buyer agrees to accept USPS, UPS or FedEx Delivery Confirmation as proof of delivery. Buyer agrees that no signature is required by Buyer as delivery confirmation unless specific arraignments are made with Seller. Buyer agrees than no chargeback will be made to Seller upon proof of delivery confirmation by USPS, UPS or FedEx to the address provided by Buyer at time of purchase. Under no circumstances is a signature required by Buyer as proof of delivery confirmation unless Buyer specifically requests this special service at time of purchase. We will automatically require a signature on all international orders and on all U.S. orders that exceed $100. Also, we will automatically place a "signature required" on drop-ship orders, orders shipped to an address that differs from the credit card billing address, shipments to unconfirmed PayPal addresses, and American Express customers. Finally, at our discretion, we reserve the right to override any order that requests "no signature."
Check the shipping status of your order...
If you have questions about your shipment, please email your questions to: HelpDesk@donnerspring.com.
© 2009 Text and Images by Donner Spring Design